AERH â ICIÂź Training
Performance Coaching for Teams and Leaders & Harassment Advisor
Become the strategic partner for human performance in the workplace.
Prevent risks, foster smoother relationships, and support leaders and teams in creating a healthy and sustainable work environment.
Why is this training essential for businesses?
Because beyond individual development, it fosters true collective intelligence, transforming each personâs talents into lasting synergies that drive shared success.
Today, companies face unprecedented human challenges: internal tensions, psychosocial risks, harassment, a loss of purpose, disengagement, or high turnover.
All of these are signs that undermine team cohesion, overall performance, and the organizationâs appeal.
In a context where the quality of the workplace environment is becoming a strategic lever, having a trained and recognized harassment liaison is no longer an option: it is a necessity.
Training a coach to support the performance of teams and leaders equips your company with key skills to:
- Prevent risks and protect your employees while complying with your legal obligations.
- Foster trust, cooperation, and communication within teams.
- Reduce hidden costs associated with conflicts, absenteeism, and disengagement.
- Support your managers and executives in adopting a more humane and sustainable management style.
- Strengthen your organizationâs employer brand as a responsible company committed to well-being and collective performance.
- Develop collective intelligence to transform individual talents into lasting synergies that drive shared success.
By training a certified harassment liaison, you establish at the heart of your company a true pillar of workplace culture, capable of transforming tensions into dialogue, crises into solutions, and prevention into sustainable performance.
What This Training Program Actually Offers Businesses
Training a harassment liaison and a team performance coach is a strategic investment in strengthening organizational health, internal cohesion, and the sustainable performance of companies.
- A competent and ethical liaisonâcapable of identifying, preventing, and managing sensitive situations with discernment, compassion, and professionalism.
- A facilitator of cohesionâa true driver of communication and engagement, fostering trust and collaboration between teams and leaders.
- A clear and compliant framework â ensuring compliance with confidentiality, the GDPR, and ethical and legal obligations, while providing employees with a safe work environment.
- A driver of sustainable performance â reducing tensions, improving workplace morale, retaining talent, and enhancing the employer brand.
- Collective intelligence methods and tools â to stimulate creativity, strengthen cooperation, and boost team performance.
With AERH training, companies no longer struggle with human resources challenges: they transform them into drivers of collective success.
A training program certified by RS and eligible for CPF funding, recognized by the French government and eligible for funding
The AERH (Support for Team and Executive Performance & Harassment Advisor) training program is registered in the Specific Directory (RS) of France Compétences under number RS6969.
This official recognition by the French government attests to the quality, rigor, and professional value of the certification, both for the trainees and for the companies that hire or support them.
A recognized and valuable certification for trainees
Obtaining a certification listed in the Specific Directory guarantees the acquisition of skills recognized by the French government and sought after by companies.
This recognition strengthens professional credibility, opens up new career opportunities, and fully legitimizes the role of harassment advisor or team support specialist.
It is also a mark of excellence, since the skills are assessed, certified, and transferable in any professional setting.
A guarantee of reliability and compliance for companies
For companies, having their employees certified through the AERH training program ensures they have qualified, competent harassment prevention coordinators who comply with legal requirements.
This certification, recognized by the French government, is a guarantee of professionalism, ethics, and reliability in risk prevention, team cohesion, and human performance management.
It offers organizations a guarantee of compliance and quality, while strengthening their image as a responsible, committed, and sustainably successful company.
Funding available through the CPF for individuals
The AERH training program is eligible for the Personal Training Account (CPF), which allows learners to finance it in full or in part, without having to pay upfront.
The CPF facilitates access to an official certification recognized by the French government, while supporting companies in their skills development efforts.
Itâs a win-win approach: a recognized certification program and simplified funding, all aimed at enhancing skills and collective performance.
By choosing the RS-certified and CPF-eligible AERH training program, companies and professionals commit to a process focused on quality, official recognition, and sustainable transformation.
Target Audience, Prerequisites, and Admission Requirements
Target Audience
The AERH â Performance Coaching for Teams and Leaders & Harassment Advisor training program is designed for all professionals seeking to strengthen their interpersonal, managerial, and ethical skills in the context of their roles:
- Executives, executives, and managers seeking to improve their teamsâ cohesion, communication, and performance.
- HR managers and staff involved in the prevention of psychosocial risks, labor-management dialogue, or conflict management.
- Members and elected representatives of the CSE and harassment liaisons, who are required by regulation to complete training appropriate to their roles.
- In-house coaches, consultants, and career management advisors seeking to support organizations in human and interpersonal aspects.
- Educational teams and school administrators facing challenges related to prevention, communication, and mediation.
Prerequisites & Admission Requirements
Admission to the program is open to candidates who hold a two-year post-secondary degree (or equivalent) and have a good command of spoken and written French.
Prerequisites are verified during an individual interview with an advisor from the Institut de Coaching International (ICI), which assesses the candidateâs career goals, motivation, and suitability for the program.
Accessibility and Support for People with Disabilities
The training programs offered by the Institut de Coaching International (ICI) are accessible to people with disabilities.
A disability liaison, Mr. Laurent Friaud laurent@icicoach.com, is available to assess each individual situation and, when necessary, propose personalized accommodations to ensure the best possible learning conditions.
The ICI team is committed to providing an inclusive, supportive, and diversity-respecting environment, so that every participant can enjoy a training experience that is tailored, equitable, and fulfilling.
âEmployees who feel respected and listened to give their best.â
Program & Details (148 hours)
- 31 live evening webinars â 61 hours: professional fundamentals, tools, and training (including 4 mandatory supervised practice sessions in the evening).
- 1 day of hands-on practice & mentoring (remote) â 7 hours: demonstrations, review, and practice in small groups supervised by instructors accredited as MCC/PCC by ICF
- Work between sessions & co-coaching â 50 hours: guided exercises, practical application.
- Practical assignments & professional development report â 30 hours: 2 coaching sessions (1 individual + 1 team) to prepare for certification. Total: 148 hours.
What You'll Learn
The AERH (Performance Coaching for Teams and Leaders & Harassment Advisor) training program is a structured, comprehensive, and progressive course that combines theoretical knowledge, practical exercises, and professional guidance.
Module 1 â Posture and Individual Coaching
This first module lays the foundation for the role of harassment liaison and support counselor.
Participants develop their professional demeanor, their active listening skills, and their ability to conduct interviews in an environment of trust and respect.
They learn to:
- Adopt a caring and mindful attitude, based on positive recognition and benevolent neutrality.
- Master the steps of a professional interview (preparation, conduct, conclusion, follow-up).
- Create a psychologically safe space that fosters open communication and trust.
- Foster self-awareness and support the individualâs growth.
- Identify and value talents, emotions, needs, and values to strengthen motivation and personal coherence.
- Practice through supervised practice sessions, with personalized feedback from trainers.
Module 2 â Team Support and Collective Performance
This second module trains facilitators capable of working at the group level to improve team cohesion, communication, and performance.
Participants learn to:
- Take on the role of facilitator and understand the different roles: coach, consultant, and trainer.
- Establish a clear tripartite agreement tailored to each assignment.
- Design and facilitate a team coaching process using a systemic approach.
- Use collaborative and visual management tools, such as mind mapping, appreciative interviews, professional co-development, or the World Café.
- Practice consensus-based decision-making and encourage constructive feedback.
- Manage sensitive or conflictual situations within a group using Nonviolent Communication (NVC).
Participants also benefit from practice sessions in small groups, debriefings, and feedback from ICF-accredited trainers.
Module 3 â Complex Situations in the Workplace
The third module addresses the most sensitive situations that counselors and support staff may face:
harassment, burnout, internal conflicts, workplace distress, psychosocial risks, etc.
This module aims to:
- Identify early warning signs and risk factors.
- Understand and apply internal and legal procedures for preventing harassment and burnout.
- Be familiar with regulatory frameworks: GDPR, confidentiality, company policies, legal framework, and responsibilities.
- Adopt a coordinated and ethical response to crisis situations.
- Analyze real-world business cases and propose appropriate solutions.
Learners thus develop a comprehensive understanding of the human, legal, and organizational issues related to prevention and performance.
An active, career-oriented teaching approach
The AERH training program is based on an experiential approach, combining theoretical instruction, supervised practice, and real-world scenarios.
- 31 live webinars led by ICF-accredited instructors (MCC/PCC), alternating between content, exercises, and personalized feedback.
- 4 mandatory practice sessions in the evening to practice, receive feedback, and integrate the tools.
- A full day of mentoring and training, featuring demonstrations, supervision, and small-group work.
- A secure digital campus offering unlimited access to course materials, replays, educational resources, and a discussion forum.
This teaching approach enables each participant to develop a solid foundation, practice in real-world conditions, and effectively prepare for the AERH certification recognized in the Specific Directory (RS6969) by the French government.
âAlone, we go faster; together, we go farther.â
Training Objectives & Targeted Skills
The AERH training program aims to develop human and operational expertise to serve organizations.
It trains harassment liaisons and team mentors capable of acting appropriately, methodically, and ethically in all organizational contexts, and of intervening in the areas of management, team cohesion, and psychosocial risk prevention.
Learning Objectives
By the end of the training, participants will be able to:
- Adopt a professional approach as a mentor and coach, based on kindness, neutrality, and ethical awareness.
- Conduct individual interviews using active listening, a nuanced understanding of needs, emotions, and values, and the ability to foster self-awareness.
- Support teams in achieving greater cohesion, effectiveness, and collective intelligence, using facilitation tools such as mind mapping, co-development, or the World Café.
- Identify, prevent, and manage sensitive situations (harassment, burnout, conflicts, loss of purpose) within a legal and confidential framework.
- Implement a structured and systemic support process, from the initial assessment through to collective resolution.
- Promote a respectful and high-performing corporate culture, where well-being at work becomes a driver of sustainable performance.
Targeted Skills
The skills developed during this training program correspond to the Specific Directory (RS6969) framework recognized by the French government.
They are organized around 7 main areas:
C1 â Respond to and listen to individual or group situations with empathy and impartiality.
C2 â Identify and analyze human, interpersonal, and organizational issues.
C3 â Develop a support plan tailored to the individual, the team, and the company context.
C4 â Conducting interviews and group sessions that promote awareness and accountability.
C5 â Establish a clear and supportive framework for intervention that complies with legal and ethical obligations and the GDPR.
C6 â Managing stress and preventing psychosocial risks, with a focus on cooperation and performance.
C7 â Evaluate the effects of support and continuously adjust practices to ensure their effectiveness.
By developing these skills, participants become active contributors to quality of life at work, capable of combining human performance and economic performance to benefit their organizations.
Teaching Staff
Stéphanie DILLIERE BROOKS
Academic Director, MCC Coach, and Instructor
PCC Coach and Teacher
PCC Coach and Teacher
Pascale PASCOA AMORIM
PCC Coach and Teacher
Sandrine SALIBA
MCC Coach and Teacher
Laurent FRIAUD
Administrative Director at ICI, coach specializing in harassment, and teacher
âTrust is the greatest gift you can give someone, and a teamâs greatest strength.â
Certification and Final Evaluation
The AERH certification (Support for Team and Executive Performance & Harassment Advisor) validates all the skills acquired during the training program.
Professional Practice Portfolio
Each participant compiles a professional practice portfolio comprising two separate coaching assignments conducted in a corporate setting:
- an individual coaching session,
- and a team coaching session,
each consisting of 6 to 8 sessions, for a total of 30 hours of supervised practice.
This portfolio allows the candidate to take a step back and reflect on their practice, analyze their professional approach, and present a complete coaching process that highlights the skills developed during the training.
Portfolios must be submitted via the online campus in the designated area before the certification exams.
Certification Exams
Certification consists of two oral exams, conducted remotely before a panel of accredited professionals:
- Professional Scenario
The candidate draws a topic at random that presents a coaching context and conducts a professional interview with one of the panel members, who plays the role of the coachee. - Presentation of the Professional Practice Portfolio
The panel discusses the submitted portfolio with the candidate to assess the quality of the analysis, the relevance of the tools used, and the ability to apply the skills to other contexts.
Certification Validation
To obtain certification, the candidate must meet at least 85% of the evaluation criteria defined in the competency framework.
This evaluation guarantees mastery of the key competencies for harassment prevention specialists and team performance coaches, recognized by the French government through registration in the Specific Directory (RS6969).
Practical Information & Registration Details
The AERH â Performance Coaching for Teams and Leaders & Harassment Advisor training program is delivered entirely online, in both synchronous and asynchronous formats, to allow for true learning flexibility while maintaining the richness of live interaction.
Schedule: runs from January 28 to July 24, 2026 (annual sessionâthe detailed schedule is provided to participants after their registration is confirmed).
Total duration: 148 hours of training, combining interactive webinars, independent work, mentoring, and professional guidance.
Admission requirements: an individual telephone interview is conducted in advance to assess needs, evaluate the feasibility of the candidateâs project, and confirm that the candidateâs profile aligns with the programâs objectives.
The team at the Institut de Coaching International assists each prospective participant with the registration process, funding (particularly through the CPF), and preparation for the program.
Rates - January 2026
January 28 through July 24, 2025
RATES FOR INDIVIDUALS
| Tarif normal | 3650 ⏠Nets |
| Tarif promotionnel (limité dans le temps) | 3190 ⏠Nets |
PRICING FOR BUSINESSES
| Tarif normal | 4850 ⏠Nets |
| Tarif promotionnel (limité dans le temps) | 4380 ⏠Nets |
- For information on payment plans, please contact one of our advisors by calling:
+41 22 510 88 50 for Switzerland
+33 1 40 70 99 25 for France
- Exact amounts may vary slightly depending on currency exchange rate fluctuations.
- To sign up, contact one of our coaches/advisors directly.
Take your success to the next level by becoming certified by one of the oldest and best-known coaching organizations
2024 Performance Indicators
Below are the statistics on training activities.
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Satisfaction Rate 2024.
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Success Rate 2024.
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Dropout rate 2024.
Testimonial
Following the AERH (Team Performance Coaching and Harassment Advisor) training program that one of the executives at the company where I work completed through your organizationâwhich enabled her to earn her diploma while graduating at the top of her classâI am writing to express my gratitude and congratulations regarding this training program.
Currently serving as Human Resources Manager in the medical-social sector, this training provided her with an opportunity to develop her skills in team support and coaching.
The quality, generosity, and willingness to share their experience demonstrated by the instructors during the training sessions were a real highlight of this program.
For me personally, the program was a real asset in the support work Iâve been doing, particularly in terms of tools, processes to implement, and the approach to take.
The fact that the training was organized outside of work hours and conducted via videoconference also made it possible to balance my professional life with participation in the training sessions.
This has been beneficial for the assignment entrusted to her, allowing her to further solidify her role and become a key resource within the division. She can put this training into practice immediately upon completion of the session.